Frequently Asked Questions
Everything you need to know about your Steps New York shopping experience.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that clearance items and intimates are final sale.
How do I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, Steps New York only ships to addresses within the United States and U.S. territories.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I know what size to order?
Each product page features a detailed size guide. Since we curate a variety of trendy styles, we recommend checking the specific measurements provided to ensure the perfect fit.